Customer Reviews
We are grateful to our customers for great reviews. We stay committed to exceed our customers expectations!
SOME OUTSTANDING REVIEWS
Jaques | Google Review | 5 out of 5
I'm a passionate biker who recently arrived to Singapore and have been looking for a bike to buy. I searched for a couple of weeks until yesterday evening I found a good deal at Thornton.
Its website greets you with 'Balance is not something you find, it is something you create', which has a deep meaning that resonated with me. I kept on reading, saw the bike selection, cash-back (so you can easily stock on essentials), cash-rebate, free maintenance (at 6 and 12 months), warranty, service, delivery, Thornton Care to build long-term relationships with its customers, customer reviews, etc. which told me that who is behind this business knows and loves his trade very well, so I had the gut feeling that 'yes, this is it!'.
I immediately went to their store at Queensway and was not disappointed, quite the contrary! Their staff is very kind, helpful, patient, and knowledgeable. Buying the bike and accessories was a breeze. Here you won't find pushy staff trying to sell you what you don't want (which is extremely annoying), quite the opposite. A staff checked that everything was ok with the bike, tuned it, adjusted it to my height, and very kindly installed some of the items I bought, always with great attitude and patience.
At the end I had the pleasure of meeting the owners, husband and wife, and it was clear why this is such a great place to buy and maintain your bike for years to come. They have passion, honesty, and sincere care for their customers. Just a detail to exemplify this: the owner came to me and asked me if I had noticed a very small scratch (I hadn't), so I was sure that I was fully aware before buying and not have bad surprises when I got home. This is honesty and tells me that this is a business I can trust for the long term.
I am very happy with my new bike and look forward to wonderful adventures with her, including a couple of RTIs and maybe even going to Malaysia!
July 2023 update:
If I could give more than 5 stars to Roger and his team at Thornton Bikes I would gladly do so. I double down highly recommending Thornton Bikes, especially to the expat community that is looking for a honest, top-notch, dependable store to buy and maintain your bike in Singapo
I have had my bike over a year now and returned twice for the maintenance service included in the purchase price. In both occasions Roger remembered me (incredible given how many customers he meets), and as in the first time, he and his team make you feel as family. You know that you will receive the best service possible. A slight problem with my gears was fixed immediately at no cost, honouring the guarantee and free maintenance service. His maintenance team members have years of experience and know their trade very well ... you can be confident that your bike is in very good hands!
Thank you Roger and your team for such a wonderful job that you do every day. Your passion, honesty, kindness, and professionalism are very well noted and appreciated.
Best,
Ivan
John Mathew Salvani | Google Review | 5 out of 5
🌟 Thornton Bikes: A Remarkable Experience! 🌟
I recently visited Thornton Bikes at *Queensway Shopping Centre* in Singapore, and I must say it was an exceptional experience. From the moment I stepped into the shop, I felt welcomed and valued. Let me share the highlights of my visit:
1. *Approachable Staff*: The shop seller Arthur and the owner Mr. Roger were incredibly approachable. They patiently listened to all my queries and requests, ensuring I had ample time to test multiple bikes. Their friendly demeanor made the entire process enjoyable.
2. *Expert Guidance*: Arthur went above and beyond by demonstrating how to fold and unfold various trifold and bifold brands available in their shop. His expertise helped me understand the mechanics and features of each bike.
3. *Master Technician Mr. Irwan*: He impressed me with his extensive knowledge of different setup and customization options. He provided valuable insights, allowing me to make an informed decision and he is the one who build my setup.
4. *No Pushy Sales Tactics*: Unlike some shops, Thornton Bikes didn't pressure me to buy unnecessary accessories. They respected my preferences and only recommended items that truly enhanced my biking experience.
5. *Discounts and Freebies*: I received fantastic discounts and thoughtful freebies that added aesthetic value to my bike. It's evident that Thornton Bikes cares about their customers' satisfaction.
6. *Thorough Service*: Before leaving the shop, they ensured I had everything I purchased, including a comprehensive understanding of my new bike. The 1-year warranty and 2 free maintenance sessions are additional perks.
7. *Physical Experience*: Thornton Bikes encourages customers to visit their physical shop. This hands-on experience allows you to feel the bikes, test their features, and make an informed choice. I appreciate this transparency.
In summary, if you're torn between a bifold or trifold bike, *Thornton Bikes* is the place to go. Their commitment to customer satisfaction, knowledgeable staff, and quality products make them a top recommendation. I'm eagerly looking forward to more transactions with this outstanding shop!
🚴♂️ *Happy Cycling!* 🚴♀️
Vickie | Google Review | 5 out of 5
I found this shop by chance when browsing Carousell for a new bike and I am so grateful that I did! I dropped by the store with the intent to just browse. I was overcome by the helpful, knowledgable and honest advice/information provided to me by Mr Roger and his entire team. I walked out with a brand new bike, at the most competitive price on the market, and have been extremely happy with my purchase. As an added bonus, the shop provides on-going servicing and support for the bikes they sell and are genuine about looking after their customers' needs.
I went back for my first service and it was a pleasure to walk into the store - it was like returning to old friends! I will never go anywhere else for all my bike needs.
Highly recommend - I would give 6 stars if I could👍👍
Melvin PP | Google Review | 5 out of 5
The owner Roger was extremely nice. Basically I was given an orientation of everything there is. And I must say I’m really impressed that there are things available for someone like me who is more cost conscious.
No hard selling, just a really great chat and of course I got something I like at my own price point. I must also say the items there are from reputable brands. There is also a nice work station there to service your bikes. I just asked and there was quite a bit of accessories they have for sale.
By now you think it’s an advertisement. But I’m just a complete stranger to the shop.
When we were at the shop, the shop owner was there to help us and answer all our questions. He packed the bike for us (see picture) and we were able to check-in the box as a non-regular baggage (no excess baggage fee since the bike weigh only about 12kg). I have the bike for almost 2 weeks now, and I love it. You can see from my pictures that it is still in good shape, and I have been riding it.
I would recommend this shop to anyone looking for bikes. They are able to provide all kinds of assistance and they have a good selection of high quality bikes too. I am a happy customer :).
Was checking on Google for info on folding bikes in Singapore. Chance upon Thornton Bikes, it seems impressive and decided to check them out.
Guess what, I ended buying 2 Thornton Comet series bikes instead of just checking them out, barely an hour to their closing time. I concluded that their products range well deserving for price paid. Customer service and product knowledge and advice are also very good indeed! After sales service and warranty coverage also above par.
Highly recommended for your next bike hunt!
Khairil Khairudin | Google Review | 5 out of 5
Wow. What an experience! I was looking for a bike for my son aged 7. It was stocked out and I wanted it desparately on his Birthday. Roger helped me to bring the bike well in time. My son is so happy with his new bike Thornton Triton.
And surprise, surprise. When we went to collect the bike, there was a birthday cake in waiting. I think we have found a good friend besides the bicycle.
Recommend strongly to buy your bicycle from Thornton.
Hanira Family | Google Review | 5 out of 5
Friendly & helpful above and beyond...
Go2thornton is a top-notch bike shop in every respect. They have a selection of high-quality bikes, clothing, accessories and gear. Mr Roger is very knowledgeable about his products and the industry and his mechanic Mr Nick is the best in diagnosing and treating anything that may be ailing your bike.
However, the aspect that I love the most about Go2thornton is that top customer service is their #1 priority and it shows. I shared with Mr Roger my medical condition and he adviced what type of foldable bicycle is best and allowed me to try on it. He also gave free accessories & further discount. Kudos to Mr Roger & Mr Nick who always go above and beyond to deliver the product, information or services a customer needs. On top of it all, the Go2thornton is a friendly, personable, never tried to oversell and all-around nice people so it's always a pleasure to walk in there.
I believe in giving kudos when kudos are due, and go2thornton definitely deserves some! Thanks again.
Anthony Lee | Google Review | 5 out of 5
Shopping for a kid bicycle and found one folding bike Thornton Triton that matches my needs. Having little knowledge on bicycles is no issue at this shop. The owner Roger and staff (Arthur, hopefully I got the name right..) are super helpful in answering the questions and letting my daughter try out the bicycle various times before we decide to purchase the folding bicycle. Also patiently showing how to fold the bicycle and answering long list of questions, No hard sell tactics in my entire experience here.
Definitely recommended!
Bike was inspected by a professional mechanic, while we had a friendly chat with the owner.