Customer Reviews

Was checking on Google for info on folding bikes in Singapore. Chance upon Thornton Bikes, it seems impressive and decided to check them out.

Guess what, I ended buying 2 Thornton Comet series bikes instead of just checking them out, barely an hour to their closing time. I concluded that their products range well deserving for price paid. Customer service and product knowledge and advice are also very good indeed! After sales service and warranty coverage also above par.

Highly recommended for your next bike hunt!

Khairil Khairudin | Google Review | 5*****

Wow. What an experience! I was looking for a bike for my son aged 7. It was stocked out and I wanted it desparately on his Birthday. Roger helped me to bring the bike well in time. My son is so happy with his new bike Thornton Triton.

And surprise, surprise. When we went to collect the bike, there was a birthday cake in waiting. I think we have found a good friend besides the bicycle.

Recommend strongly to buy your bicycle from Thornton.

Hanira Family | Google Review | 5*****

Friendly & helpful above and beyond...

Go2thornton is a top-notch bike shop in every respect. They have a selection of high-quality bikes, clothing, accessories and gear. Mr Roger is very knowledgeable about his products and the industry and his mechanic Mr Nick is the best in diagnosing and treating anything that may be ailing your bike.

However, the aspect that I love the most about Go2thornton is that top customer service is their #1 priority and it shows. I shared with Mr Roger my medical condition and he adviced what type of foldable bicycle is best and allowed me to try on it. He also gave free accessories & further discount. Kudos to Mr Roger & Mr Nick who always go above and beyond to deliver the product, information or services a customer needs. On top of it all, the Go2thornton is a friendly, personable, never tried to oversell and all-around nice people so it's always a pleasure to walk in there.  

I believe in giving kudos when kudos are due, and go2thornton definitely deserves some! Thanks again.

Anthony Lee | Google Review | 5*****

Shopping for a kid bicycle and found one folding bike Thornton Triton that matches my needs. Having little knowledge on bicycles is no issue at this shop. The owner Roger and staff (Arthur, hopefully I got the name right..) are super helpful in answering the questions and letting my daughter try out the bicycle various times before we decide to purchase the folding bicycle. Also patiently showing how to fold the bicycle and answering long list of questions, No hard sell tactics in my entire experience here.

Definitely recommended!

Frankie Te Kim Too | Google Review | 5*****

Excellent service and everyone was helpful. Even assisted me for the registration of the Brompton for seven years warranty. Highly recommended.

Francise Velasco | Google Review | 5*****

One of the best buying experiences so far. The owner and the employees are all cycling enthusiasts and know the bikes very well. We can really feel the passion. They are patient and guide us through the usage and maintenance. The owner even gives a crash course personally on the folding and unfolding. We can immediately cycle after the purchase. Looking forward to buying more for the family.

Bob Chan Chun Wai | Google Review | 5*****

Thornton bike shop was indeed a very professional and economical bike shop that carry many variety of folding bike as well as full size racing bike and mountain bike. The price are very reasonable foe all the ranges of bike they carry. The staff there are very professional in helping the buyer to choose the right choice of bike that meet their needs. And they do not push for hard selling. I would highly recommend Thornton bike shop to anyone who are looking for a good folding bike or basic racing and mountain bike for the start. The price is reasonable and fair.

I will give two thumbs up and a 5 star grading for their service quality of the bike.

Srinath N | Google Review | 5*****

It was an amazing experience buying a bike at Thornton. I bought my Java Lampo here. From helping me choose the right size to briefing about the maintenance and best practices, they made the purchasing experience great. The 6-monthly maintenance that comes with the bike is also fantastic.
Overall, a great team and great experience.

Pumpkin Y | Google Review | 5*****

Thank you Roger, thank you Wan…. Both super helpful in answering my excessive questions and letting me open/fold the bike repeatedly ☺️! (And still I struggle 🤣 ) The mechanics of it is quite simple actually. Practice make perfect✌️!. I was fixated on a 22” 😏 but Roger talk me out of it. Upon his recommendation I finally rode off with Cielo ❤ which was lighter on the wallet too 😁. Thank you🤩! Thanks for the voucher, I also bought accessories and got the flask at a steal (Shhhhh!). 100% awesome experience . Highly recommended! Don’t worry – no hard selling here – only kind sound advice. Once again….thanks Roger…Wan.. (Sorry no pictures of my baby Cielo.....but I ❤️ it! )

Htoo Htoo | Google Review | 5*****

If you are looking for any kind of bicycle especially folding bikes, This is the place for you. Roger who is the owner of the shop is a patient and kind-hearted person. He will answer all sorts of questions and concerns about the bikes. Furthermore, their after-sale service is excellent too.

I bought two CRIUS bikes from him and this is certainly the place to recommend for bike lovers.

Jean Ling | Google Review | 5*****

I was pleasantly surprised by the friendliness and the impeccable service of Roger who happened to be also the boss of the bicycle shop. He was extremely patient in attending to my incessant queries, and giving demos/teaching me in how to fold and unfold the numerous bikes I was interested in. With his help, I finally acquired the ideal bike I was looking for since the beginning of the year! I couldn’t wait for the next morning to ride on my new bike in the park!! I loved every part of it! 😃

Thank you so much Roger and his pak-cik assistant (sorry I didn’t get his name!).

Christian Christian | Google Review | 5*****

Convenient online ordering using WhatsApp and Carousell.

Polite, patient and professional staff, explained the necessary upgrades and advised against other upgrades that's not necessary since already installed as default.

Lucky to made the order during promo period, received cashback and discount for accessory purchases (same invoice as bike purchase)

Same day delivery.

Thank you Thornton Bikes

Aina Sorfina | Google Review | 5*****

I highly recommend any new starters to this store. Seriously, go and listen what he has to offer and say! If you don't buy, at least you will walk away with new knowledge. So... definitely a win for you.

At the end of the day, I am in love with my bike & what the shop had offered to me. No regrets.

Cheers,

Oh! 1 more thing, the abang technician was superb experienced and friendly! Feel free to get your bike service under him too. Definitely no regrets too.

#Planning next route

Matrixprimer | Carousell Review | 5*****

Excellent service from boss Roger and his staff Nick and Arthur. They were very patient answering all my queries and eventually helped us choose the bikes suited to our needs. They even go the extra mile of deliverying our bikes on the day of purchase. Thanks for the chat and coffee. Highly recommended!

Shirley Wang | Google Review | 5*****

Bought my dream bike there. The purchase was so informative, and the customer service is beyond expectation. The owner also informed me about how the shop name came from.

Curious? You can visit and hear that story too. ;)

Yi Chun Wong | Google Review | 5*****

I wanted a folding bike and Thornton was able to help guide me on what bike to choose. They have a number of brands including Brompton so they were able to advise me on the differences as well. Ended up buying a bike from them, prices were good and they also have cover servicing of the bike.

Gabriel Cheong | Google Review | 5*****

Bought 2 x 3Sixty 6 speed external gear bikes. Great and professional service from the staff. They patiently taught us how to fold and unfold the bikes step by step, and customised the handlebars so it’s more comfortable for us. Greatly recommend checking this place out if you are new to foldable bikes like us and would prefer more guidance on their usage.

Ivan Lim | Google Review | 5*****

One of the best purchase experiences we had. Was serviced by the boss of Thornton Bicycles and a friendly staff. They are patient, accommodating, knowledgeable and professional. Highly recommeded.

Alvin Kwek | Google Review | 5*****

Boss, you are such a man of his words. Promised on FB page that he will do the adjustment on my 3Sixty Free of Charge. Brought my bike there with the problem of seat post unable to push all the way down. Left my bike there and collected the next day with problem solved and No charge..👍👍

Surprise to see so many nice Thornton and 3Sixty bikes in the shop. Should have bought from him.. 😓

The Garcia's | Google Review | 5*****

This bicycle shop is highly recommended, they are very attentive on your questions and assist you in choosing the right bicycle. There are many options to choose from and they will let you know the difference of each bike. Finally my husband got his first folding bike. They also gave us freebies😃 Thank you

Muhammad Asy Syahiid B M Y | Google Review | 5*****

Mr. Irwan at Thornton Bikes is a gear-fixing genius! He diagnosed my bike problem and fixed it within a day. Highly recommend!

Liu Xc | Google Review | 5*****

Bought my bicycle here a few days ago and it was a really smooth transcation. After purchasing the bicycle they taught me how to use it and the guy even helped me get the bicycle to the elevator so I could bring it down to the first floor. Really nice and friendly people and if you are interested in purchasing a bicycle I would recomment checking this place out.

Rainer | Google Review | 5*****

Happened to pass by this store and ended up buying few stuffs for my bicycle. Everyone is very friendly and detailed about the items they sell. They even have a workshop beside it which you can bring your bicycle for repairs or servicing. A must go shop for your bicycle needs.

Magnus O udegbe | Google Review | 5*****

Thornton Bikes are the best, just had my Bike repaired in seconds. Awesome service, good people. Thanks guys. Keep up the good work.

Stanley Goh | Carousell Review | 5*****

I've recently purchased a foldable bicycle from Thornton.

I appreciate Thornton folks, particularly Arthur, for taking the time and effort to answer my queries, and providing demos on how foldies work.

I've made some modifications as part of my purchase, and appreciate that Thornton folks put in the care to mod my new bicycle well.

All in a positive experience.

Kelvindivesintofuture | Carousell Review | 5*****

Learnt a couple of tips and tricks from the store. Seller is very helpful and he shows everything and makes sure you're comfortable before leaving the store. Definitely will come back when they have more accessories. Five stars service received from them. Cheers!

Dominique Kon | Google Review | 5*****

Got my bike from them three months ago. The bikes are of good quality with competitive price, and more importantly, the owner is friendly, gives good advice, and has a service center next to the shop. I just had a small issue with a loose screw, went to the shop, and he fixed it on the spot. Strongly recommended for good product, price and service.

Jtang7 | Carousell Review | 5*****

Excellent Service. Full of patience to answer all my queries. Value for money. Good after service too.

Happiegal0189 | Carousell Review | 5*****

Boss is very friendly and knowledgeable for his produces. Very patient to explain details for the bicycle. Appreciate for the freebies. Good pricing. Good Service.

Asylumx | Carousell Review | 5*****

Very patient, nice and honest seller, willing to go extra miles and offer good services. Product is solid good, highly recommended. The bike mech also very friendly help to tune the bike well.

Ng Chee Siong | Google Review | 5*****

I was shopping for foldable bikes for my family and chooses Thornton due to its store location in view of bike servicing needs. We were skeptical as the store was new but was proven wrong by the wonderful purchasing experience. Roger is very helpful, patient and reliable. He is always there to answer to all our queries and provided us with all the advice for new foldable bike users. We have been using the bike for 1 month plus and all is good. Will definitely recommend to anyone who wanted to purchase a bike.

Jean Ling | Google Review | 5*****

I was pleasantly surprised by the friendliness and the impeccable service of Roger who happened to be also the boss of the bicycle shop. He was extremely patient in attending to my incessant queries, and giving demos/teaching me in how to fold and unfold the numerous bikes I was interested in. With his help, I finally acquired the ideal bike I was looking for since the beginning of the year! I couldn’t wait for the next morning to ride on my new bike in the park!! I loved every part of it! 😃

Thank you so much Roger and his pak-cik assistant (sorry I didn’t get his name!)

Owen.ptt | Carousell Review | 5*****

Roger was very responsive & he surprisingly reserved this last unit of bike for me just to view only. I found out this after approaching the staff without revealing my identity initially, and was told the the bike was already reserved by someone else (which was me). And Arthur was very patient, helpful in demonstrating and explaining the bike. Overall, good personal service & purchasing experience.

Ann Li | Google Review | 5*****

George Woo | Google Review | 5*****